Errors in Online Contact Lens Orders

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What do I do if an online retailer sends me the wrong contact lens prescription?

Errors in Online Contact Lens Orders

Purchasing contact lenses online is relatively safe as long as a few precautions are taken. However, errors still occur and consumers should know how to deal with these problems. If the error is merely an honest mistake, contacting the distributor to inform them of the problem and returning the incorrect contact lenses may be all the consumer needs to do to remedy the problem and have the correct lenses reshipped. If the consumer believes he/she mistakenly purchased contact lenses from a distributor who is illegally selling contact lenses they should contact the Federal Drug Administration (FDA).



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Carma Spence-Pothitt